Terms & Conditions

Welcome to Furry Tales! We value your business and strive to provide a smooth, transparent shopping experience. Our Billing Terms and Conditions outline the terms under which we process payments, refunds, and other billing-related matters. These terms comply with Schedule 2 to the Competition and Consumer Act 2010 (Australian Consumer Law) and Parts 6 and 7 of the Competition and Consumer Regulations 2010. Please read these terms carefully before making a purchase, as they govern your use of our services.

1. Introduction

These Billing Terms and Conditions apply to all transactions conducted on the Furry Tales website and any other platforms or services we provide. By placing an order with us, you agree to be bound by these terms.

2. Currency

All transactions on the Furry Tales website are conducted in Australian Dollars (AUD). Prices displayed on our website are inclusive of Goods and Services Tax (GST), as required by Australian law. Any additional charges, such as shipping fees, will be clearly stated during the checkout process.

3. Payment Methods

We accept a variety of payment methods to accommodate your preferences, including:

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. Payments are processed securely through our payment gateway, and your card information is not stored on our servers.

• PayPal: You may choose to pay using PayPal, a secure online payment service that allows you to pay using your PayPal balance, linked bank account, or credit card.

• Afterpay: For your convenience, we offer Afterpay, which allows you to split your purchase into four interest-free payments. Please note that Afterpay’s terms and conditions apply to this payment method.

By providing your payment details, you authorize Furry Tales to charge the specified amount for your order. If we are unable to process your payment due to insufficient funds or other issues, your order may be delayed or cancelled.

4. Order Confirmation

After you place an order, you will receive an email confirmation containing the details of your purchase. This email serves as a receipt for your transaction and includes information about the items ordered, the total cost, and any applicable shipping fees.

Please review your order confirmation carefully. If you notice any errors, please contact our customer service team immediately at [your contact information]. We will make every effort to correct any issues before your order is processed and shipped.

5. Pricing and Promotions

Furry Tales strives to offer competitive pricing on all our products. However, prices are subject to change without notice. We reserve the right to modify prices at any time, including in response to fluctuations in supply costs, exchange rates, or market conditions.

From time to time, we may offer promotions, discounts, or special offers. These promotions are subject to specific terms and conditions, which will be clearly outlined in the promotional materials. Promotional prices apply only to orders placed during the promotion period and cannot be applied to previous or future orders.

6. Shipping and Handling Fees

Shipping and handling fees are calculated based on the weight, dimensions, and destination of your order. These fees will be clearly displayed during the checkout process before you complete your purchase. Shipping times and options vary depending on your location and the shipping method selected.

Furry Tales is not responsible for any delays in shipping caused by external factors such as carrier delays, customs clearance, or natural disasters. However, we will work with you to resolve any issues that arise during the shipping process.

7. Taxes and Duties

All prices listed on the Furry Tales website include Goods and Services Tax (GST) as required by Australian law. If you are purchasing from outside Australia, please be aware that your order may be subject to import duties, taxes, or other fees imposed by your local customs authority. These fees are the responsibility of the buyer and are not included in the price of the product or shipping cost.

We recommend that you check with your local customs office for more information on any potential charges before placing an order. Furry Tales is not responsible for any additional charges incurred as a result of international shipping.

8. Returns and Refunds

Our Returns and Refunds Policy is designed to comply with Australian Consumer Law. If you receive a product that is faulty, damaged, or not as described, you may be entitled to a refund, replacement, or repair. Please refer to our Returns and Refunds Policy for detailed information on how to initiate a return and the conditions that apply.

For non-faulty items returned within 30 days of purchase, a 15% restocking fee will be applied. You will be refunded the purchase price minus the restocking fee and any original shipping costs. Please note that the original shipping cost is non-refundable.

Refunds will be processed within 10 business days of approving the return and will be issued in the original form of payment. You will receive an email confirmation once your refund has been processed.

9. Subscription Services

If Furry Tales offers subscription-based services, such as recurring deliveries of pet products, the terms of this section will apply.

• Billing: Subscription fees will be charged to your chosen payment method at the frequency specified during signup (e.g., monthly, quarterly). By subscribing, you authorize Furry Tales to charge your payment method automatically at the beginning of each billing cycle.

• Cancellation: You may cancel your subscription at any time by contacting our customer service team or managing your subscription through your account on our website. Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for partial billing periods.

• Price Changes: Furry Tales reserves the right to adjust subscription fees at any time. You will be notified of any price changes at least 30 days in advance, and the new rate will apply to your next billing cycle.

10. Disputes and Chargebacks

We strive to resolve any issues that may arise in connection with your purchase. If you have a dispute regarding a charge on your account, please contact our customer service team immediately. We will work with you to investigate and resolve the issue.

If you initiate a chargeback through your bank or credit card issuer, please be aware that the process may result in delays in resolving the issue. We encourage you to contact us first to give us the opportunity to address your concerns before initiating a chargeback.

11. Liability

Furry Tales is committed to providing accurate product information and high-quality service. However, we are not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or services, including but not limited to loss of profit, loss of data, or any other damages resulting from the inability to use our products.

Our liability is limited to the purchase price of the product in question. This limitation of liability does not apply to any rights or remedies available under Australian Consumer Law.

12. Amendments to These Terms

Furry Tales reserves the right to modify these Billing Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically to stay informed of any updates. Your continued use of our services after any changes have been made constitutes your acceptance of the revised terms.

13. Governing Law

These Billing Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

14. Contact Information

If you have any questions or concerns regarding these Billing Terms and Conditions, please contact us at:

• Email: support@furrytales.com.au

We are here to assist you and ensure that your experience with Furry Tales is a positive one.

15. Conclusion

Thank you for shopping with Furry Tales. We appreciate your business and are committed to providing you with a seamless and transparent billing experience. These Billing Terms and Conditions are designed to protect both our customers and our business, ensuring that all transactions are conducted fairly and in accordance with Australian law. By understanding and agreeing to these terms, you can shop with confidence, knowing that your rights are protected.