Terms of Use

Welcome to Furry Tales, your trusted source for eco-friendly pet products. By accessing and using our website (www.furrytales.com.au) and related services, you agree to be bound by the following Terms of Use. These terms comply with Australian Consumer Law under the Competition and Consumer Act 2010 and are governed by the laws of Western Australia. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our website, purchasing products, or engaging with our services, you agree to these Terms of Use in their entirety. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of the Website

Furry Tales grants you a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes. You agree to use our website lawfully and ethically, in compliance with all applicable laws and regulations.

Prohibited Uses:

• You may not use our website for any illegal or unauthorized purpose.
• You may not interfere with the operation of our website or disrupt the experience of other users.
• You may not attempt to gain unauthorized access to any part of our website, servers, or networks.

User Accounts:

• To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate, current, and complete information when creating your account. Furry Tales reserves the right to suspend or terminate accounts that contain false or misleading information.

3. Product Descriptions and Availability

We strive to provide accurate descriptions and images of our products on the Furry Tales website. However, we do not guarantee that product descriptions, images, or other content are entirely accurate, complete, or error-free.

Product Availability:

• All products listed on our website are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time without notice.
• If a product you ordered is out of stock, we will notify you as soon as possible and provide an estimated restock date or offer an alternative product.

Pricing:

• All prices on the Furry Tales website are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) as required by Australian law.
• We reserve the right to change prices at any time without notice. However, once an order is placed and confirmed, the price at the time of purchase will be honored.

4. Ordering and Payment

When you place an order on the Furry Tales website, you are making an offer to purchase the selected products in accordance with these Terms of Use. All orders are subject to acceptance by Furry Tales.

Order Confirmation:

• After placing an order, you will receive an email confirmation containing the details of your order. This email does not constitute acceptance of your order but serves as an acknowledgment that we have received it.
• Acceptance of your order occurs when the products are dispatched from our warehouse. We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases where products are mispriced, unavailable, or where payment cannot be processed.

Payment:

• We accept various payment methods, including credit/debit cards, PayPal, and Afterpay. Payment must be made in full at the time of order.
• By providing payment information, you authorize Furry Tales to charge the specified amount for your order. If we are unable to process your payment, your order may be delayed or cancelled.

Billing Information:

• You agree to provide accurate and complete billing information. Furry Tales reserves the right to cancel any order if the billing information provided is inaccurate, incomplete, or fraudulent.

5. Shipping and Delivery

Furry Tales ships products within Australia and to select international destinations. Shipping times and costs vary depending on the destination and the shipping method selected at checkout.

Shipping and Handling:

• Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at checkout before you complete your purchase.
• Delivery times are estimates and may vary depending on the carrier and your location. Furry Tales is not responsible for delays caused by external factors such as customs clearance, weather conditions, or carrier issues.

Risk of Loss:

• All products are shipped from our warehouse in secure packaging. Once the order is handed over to the carrier, the risk of loss or damage passes to the customer. We recommend selecting a shipping method that includes tracking and insurance for added security.

International Shipping:

• If you are ordering from outside Australia, your order may be subject to import duties, taxes, and customs fees, which are not included in our prices. These charges are the responsibility of the buyer and must be paid upon delivery.

6. Returns and Refunds

At Furry Tales, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with our Returns and Refunds Policy.

Returns:

• You may return most items within 30 days of delivery for a refund, exchange, or store credit. Items must be unused, in their original packaging, and in the same condition as when you received them.
• To initiate a return, please contact our customer service team at [your contact information]. We will provide you with instructions on how to return the item and the appropriate return address.

Refunds:

• Refunds will be processed within 10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method, minus any applicable restocking fees and original shipping costs.

Exchanges:

• If you wish to exchange an item, you may do so within 30 days of purchase. The customer is responsible for covering the shipping costs associated with returning the original item and sending out the exchanged product.

7. Intellectual Property

All content on the Furry Tales website, including text, images, graphics, logos, and product descriptions, is the property of Furry Tales or its licensors and is protected by Australian and international intellectual property laws.

Use of Content:

• You may access, view, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

Trademarks:

• Furry Tales and all related logos and trademarks are the property of Furry Tales. You may not use our trademarks without our prior written consent.

8. Limitation of Liability

Furry Tales is committed to providing high-quality products and services. However, we do not guarantee that our website or services will be error-free, uninterrupted, or that defects will be corrected.

Disclaimer:

• To the fullest extent permitted by law, Furry Tales disclaims all warranties, express or implied, regarding the website and the products and services offered through it. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Liability:

• Furry Tales’ liability is limited to the purchase price of the product in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Western Australia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Amendments to These Terms

Furry Tales reserves the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically to stay informed of any updates. Your continued use of our website and services after any changes have been made constitutes your acceptance of the revised terms.

11. Termination

Furry Tales reserves the right to terminate or suspend your access to our website and services at any time, with or without notice, for any reason, including but not limited to breach of these Terms of Use.

12. Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at:

• Email: support@furrytales.com.au

We are here to assist you and ensure that your experience with Furry Tales is a positive one.

13. Conclusion

Thank you for choosing Furry Tales. By understanding and agreeing to these Terms of Use, you help us create a safe, fair, and enjoyable shopping environment for all our customers. We appreciate your business and look forward to serving you and your pets with the highest quality eco-friendly products.